Making a Difference, Going the Distance

• July 2, 2021
• By NexZest Deals
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Making a Difference, Going the Distance

QNB’s community-focused culture takes center stage during the pandemic.

“If 2020 was a constant lesson of navigating uncharted territory, then QNB Bank weathered the storm with integrity. QNB employees didn’t just face down pandemic challenges they’d never seen before; they rose high above to solve them. Extraordinary creativity, resilience, flexibility, and a clear sense of community are traits I witnessed, time and again,” said Dave Freeman, QNB president/chief executive officer.

During the coronavirus pandemic, one of QNB’s top priorities has been to keep its branch lobbies open while ensuring the safety of its employees and customers. Remaining open to customers is a testament to the idea of bank services for all. “I believe we made an impact. We had to really rethink how we do businesses,” said Dale Westwood, QNB executive vice president/chief retail officer.

Access and availability played a vital role in driving more business to QNB. “Because many of our competitor’s bank lobbies were closed, customers moved to us because they could bring their cash to us. Many businesses handling cash did not have access to their banks, but they had access to QNB,” said Janice, QNB executive vice president/chief financial officer.

“A critical transition during the pandemic was to strike the right balance between evolving to more digital customer support while replicating the comfortable community bank feel for which QNB is well known,” said Chris Cattie, QNB executive vice president/chief information technology officer. The pandemic has undoubtedly changed customer behavior with more people using technology and digital banking services than ever before. “We’re constantly looking at our systems to make sure they are ready for the next challenge,” Chris said.

In the end, QNB weathered the greatest public health crisis in over a century because the culture is centered on being true to the values of protecting the greater good, ensuring integrity, and serving customers. For over 140 years, QNB has been adapting to ever-changing economic environments while remaining steadfast to serving its communities. Having a community-focused culture truly allowed QNB to make a difference and go the distance during the pandemic.